At Cellfuel Herbals, we truly value your trust and want to make your shopping experience smooth and worry-free. This Shipping Policy outlines how we handle order processing, shipping, delivery, and related matters.
· We are pleased to provide FREE SHIPPING on all orders across India.
· No minimum purchase is required.
· The price displayed on our website is the final price—there are no hidden costs or additional delivery fees.
· All confirmed orders are usually processed and dispatched within 24–48 business hours.
· Orders placed after 5:00 PM IST will be processed on the next business day.
· Orders placed on Sundays and public holidays will be processed on the next working day.
Delivery timelines depend on the destination city/town:
· Metro Cities (Delhi, Mumbai, Chennai, Kolkata, Bangalore, Hyderabad, etc.): 3–5 business days
· Other Tier 1 & Tier 2 Cities: 5–7 business days
· Remote / Interior Locations: 7–10 business days
Please note: Delivery timeframes are estimates and may vary due to factors beyond our control such as courier delays, strikes, bad weather, or unforeseen circumstances.
· We have partnered with reliable and reputed courier companies to ensure safe and timely deliveries.
· Depending on your location, we may ship using Blue Dart, Delhivery, DTDC, India Post, or other trusted partners.
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· Once your order is shipped, you will receive a shipment confirmation email/SMS with your tracking details.
· You can use this tracking ID to check the real-time status of your order on the courier partner’s website.
· If you face any issues with tracking, please reach out to our customer support team.
· While we strive to deliver within the estimated timeline, delays may sometimes occur due to circumstances beyond our control.
· If your order is delayed or not delivered within the expected period, please contact us at [Insert Support Email / Phone Number] and we will resolve the issue at the earliest.
· In case of failed delivery attempts due to incorrect address or unavailability of the customer, the package may be returned to us. Re-shipping charges (if applicable) will be communicated.
· We currently ship only within India. International shipping is not available at this time.
· We do not ship to P.O. Boxes, Army Postal Addresses (APO/FPO), or restricted areas as defined by the courier partner.
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· Please ensure that the shipping address and contact details provided during checkout are complete and accurate.
· Cellfuel Herbals is not responsible for delays, failed deliveries, or lost shipments due to incorrect or incomplete address details provided by the customer.
· If you receive a package that appears damaged, opened, or tampered with, we request you to:
1. Refuse to accept the delivery.
2. Immediately inform us at [Insert Support Email / Phone Number] with your order details.
· We will investigate the issue and arrange for a replacement at no extra cost.
For any questions, concerns, or assistance regarding shipping and delivery, please feel free to contact our support team:
📧 Email: info@cellfuel.in
📞 Phone/WhatsApp: +91 744 866 866 0
🌐 Website: www.cellfuel.in
We are here to help you from 10:00 AM – 7:00 PM (Monday to Saturday).